All Aquabrass products carry a full warranty against defects in materials and workmanship. The warranty will be applied only if the product is purchased from an authorized Aquabrass dealer. The Aquabrass warranty is limited strictly to the original consumer purchaser of the product. Proof of purchase must be made available to Aquabrass for all limited warranty claims. Products that are deemed defective must be returned to our factory for inspection, in their original packaging, prior to replacement.
The limited warranty is not transferable and is limited to products sold and installed in Canada and the
Mechanical working parts including ceramic disc cartridges for faucets, both pressure balance and thermostatic valves, thermostatic and diverter cartridges, shut-off and check valves etc., all carry our full limited lifetime warranty to the original purchaser.
Aquabrass polished chrome and brushed nickel finishes are warranted for the life of the product to the original purchaser. All other finishes will be warranted for five years, with the exception of the raw brass (#400) for which there is no warranty as it is a living finish. The satin nickel natural (#210) is designed to develop a patina over time.
All other products and components are warranted for five years, with the exception of:
Electronic faucets and components- two years
Glass and ceramic basins – one year
Vanity collections – one year
Commercial Industrial Applications
All the above product applications will be warranted for two years with the exception of the glass and ceramic basins which will carry a one year warranty.
The Aquabrass warranty does not cover:
Damages resulting in whole or part from installation error, product abuse, misuse, neglect, improper maintenance, abrasives (detergents, window cleaner etc), corrosion and/or accidents whether caused or performed by a professional or anyone else.
Normal wear and tear of the product and the finish.
Damages caused by hard water, calcareous deposits or sediments.
Damages or loss sustained in a natural calamity such as fire, earthquake, flood, thunder, electrical storm, etc.
Aquabrass is not responsible for any labor or shipping charges, or damages whatsoever incurred in whole or in part from installation, removal, re-installation, repair or replacement of any Aquabrass product or components, as well as any incidental or consequential damages, expenses, losses, direct or indirect, arising from any cause whatsoever.
To obtain warranty service, please contact your local Aquabrass customer care